Returns + Policies
Refunds or in-store credit may be granted on a case-by-case basis. Please use the Contact page to submit any requests.
Tools + Books
Refunds and returns for items under Tools and Books on the Store page are handled via Amazon.com. You can access their Returns Policy here.
For items under Decor on the Store page, the policy is as follows:
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be varitations between or even within an order.
Items purchased are in most cases not returnable. This is due to the fact that the Artist has been paid a commission on the purchased item.
Items are not returnable due to sizing issues. Since all items are printed and made-to-order, we cannot replace/remake an item that was not ordered in the correct size. Please choose the correct size.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 8 days of the ship date for Canadian and US orders or within 10 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, we reserve the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, we do not cover the shipping cost of a returned item. Returns must be received within 30 days.
THE PORTAL IS UNDER TEMPORARY REDESIGN
Please excuse the construction. You can still enter the portal, but may find it a slightly bumpy ride until the new Sacred Geometric design reharmonizes it.